Hotel Maintenance & Operations Platform
Internal hotel maintenance platform with structured issue reporting, automated PHPMailer alerts, MySQL records, and PDF audit reports — built for real operations teams.
Overview
Hotels cannot afford silent failures: broken HVAC, plumbing, or electrical issues need traceable tickets, accountable owners, and audit trails. This system digitizes the workflow from report to resolution — with email escalation when minutes matter.
Operational impact
Automated notifications reduced response coordination from phone calls and paper notes to a tracked digital workflow. Every ticket is timestamped and owned — a complete audit trail from report to resolution, exported as PDF for management reviews and vendor handoffs.
What I delivered
- Structured issue lifecycle from report to closure
- Email alerts for critical events and handoffs
- PDF reporting for audits and management reviews
- Practical example of business process automation
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